Privacy Policy

Definitions

• Timub: Tool for managing accounts and advertising campaigns on TikTok, with access to different features and/or services depending on the subscription plan hired and provided through the website https://timub.com/ and/or the application of Timub.
• TIMUB SOFTWARE: Timub's owner company and whose data is listed below.
• Administrator: Professional or company (Community Managers, TikTok Managers, advertising or digital marketing agencies, etc.) that manages third-party accounts or their own accounts on TikTok using Timub.
• Brand: Natural or legal person who hires the services of the Administrator for the management of their accounts on TikTok through Timub.

1. Information about the personal data controller

If you register as an Administrator of Timub to manage TikTok accounts of the Brands, or if you provide us with your personal data directly in any other way, the data controller for the processing of your personal data is TIMUB SOFTWARE, S.L., with registered office at [Your Complete Address]. Hereinafter, TIMUB SOFTWARE.

TIMUB SOFTWARE can be contacted directly and effectively at the email address: info@timub.com

You can contact TIMUB SOFTWARE's Data Protection Officer by sending an e-mail to: dpo@timub.com

2. Processing of personal data

TIMUB SOFTWARE, as Data Controller, as it decides how and for what the data is processed, will process the following data:

2.1. On the occasion of your request to register in Timub as Administrator

• a) If you register with your email: we will ask for your email and a password that will be stored encrypted, and that will be your access credentials to Timub. In that case, we will send you an email to the address provided for you to verify it.
• b) If you register through TikTok login: you can register using your TikTok account. In that case, TikTok will provide us with your email, your profile picture, and your name with a Unique Identifier associated with your Administrator profile in Timub.

To do this, you must log into TikTok and accept the permissions that you grant Timub through it, which will allow the Timub application to access different features for the purpose of providing the hired service to manage your TikTok accounts and advertising campaigns.

Examples of such permissions are: managing ads, accessing ads and their statistics, managing your account, accessing your profile and the publications you make, managing comments, accessing direct messages, accessing statistics, creating and managing content, etc.

To hire paid services, we will ask you for your name and last name and the data related to the means of payment used.

2.2. On the occasion of the information request

If you contact us to request information, we will ask for your name, email, and telephone number.

2.3. To register for a webinar

If you register for a webinar we will ask for your name and email address.

2.4. On the occasion of your request to participate in the affiliate program

We will use your registration data as a Timub user and those necessary to make the corresponding payments.

3. Purpose of the processing of personal data and legal basis

The purposes of processing your personal data are listed below as "Interested Party", understood as a natural person who provides information to TIMUB SOFTWARE as the Data Controller that identifies or makes you identifiable, as well as the legal basis that legitimizes the data process.

3.1. Administrator data in Timub

We collect your data as Administrator in Timub to enable the provision of the hired service and send notifications related to the service and manage the billing and payment of the service.

We may also process your personal data to send commercial communications about TIMUB SOFTWARE services if you have not objected to it, both at the time of collecting your data and at any later time.

We remind you that you have the power to oppose the sending of commercial communications at any time.

3.2. Process of contact data

In case you request information through any of the means that Timub makes available to you (chat, forms, etc.), identifying data such as your name, telephone, and/or email will be collected in order to meet your request, based on the legitimate interest of TIMUB SOFTWARE.

We will send you commercial communications, as long as you have consented to said purpose in an informed, free, unequivocal, and specific manner on the legal basis of the provision of that consent, and through an explicit affirmative action, such as checking a checkbox.

3.3. Data processing when submitting a Timub blog comment

If you want to leave a comment on any of the Timub blog posts, we will collect your data (your name, email, and website) to moderate and publish your comments with your name. It is not mandatory to put your website. Under no circumstance will we publish your email in your comment.

The legal basis for such data processing is the legitimate interest of TIMUB SOFTWARE to meet your request to publish your comment on the blog.

3.4. Data processing to attend a webinar

In case you have registered for a webinar we will process your data to manage the registration and the legal basis for such treatment is the legitimate interest of TIMUB SOFTWARE to meet your request.

We will send you commercial communications, provided that you have consented to this purpose in an informed, free, unambiguous and specific way on the legal basis of the provision of such consent, and by a clear affirmative action, such as checking a box or checkbox.

3.5. Processing of data for the affiliate program

If you have applied to participate in the affiliate program, we will process your data to manage your affiliate status.

The legal basis for such processing is the execution of a contract or pre-contract to which you as a Stakeholder are a party.

4. Data retention period

The personal data provided will be kept as long as there is a mutual interest to maintain the data process and during the period for which responsibilities may arise for the services provided to the Interested Party (6 years in terms of accounting books, invoices, etc., according to article 30 of the Commercial Code; 5 years to exercise personal actions without a particular term according to article 1964 Civil Code; 4 years for tax obligations according to articles 66 et seq. of the General Tax Law, etc.).

When it is no longer necessary for such purposes, they will be deleted with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the same.

5. Recipients

The recipient is understood to be the natural or legal person, public authority, service, or other body to which personal data is communicated, whether or not it is a third party.

TIMUB SOFTWARE is a part of the team.blue Group and has a joint controllership with team.blue N.V. The team.blue Group, led by team.blue N.V., consisting of several brands and subsidiaries, can improve coordination and resource allocation by sharing data internally. This allows for more efficient collaboration on product, campaign, and customer service improvements.

Your data will not be communicated to any other third party outside of TIMUB SOFTWARE unless there is an adequate legal basis applicable.

Data processors: There are data processors, understood as entities that process personal data that are the responsibility of TIMUB SOFTWARE, following their instructions, as service providers necessary for the provision of the service requested by the Interested Party, with whom TIMUB SOFTWARE has signed a data process order contract, under the provisions of the applicable regulations on data protection.

6. International Transfers

International data transfers involve a flow of personal data from Spanish territory to recipients established in countries outside the European Economic Area (the countries of the European Union plus Liechtenstein, Iceland, and Norway).

TIMUB SOFTWARE does not carry out international data transfers in the process.

TIMUB SOFTWARE stores all data on servers within the EU.

7. Rights

You are empowered as an Interested Party to exercise the following rights that the data protection regulations recognize, in accordance with the provisions of the same:

• Right to revoke at any time the consent given for the process of said data, when the basis of legitimation of the data process is based on that consent.
• Right of ACCESS to personal data processed by TIMUB SOFTWARE.
• Right to request the RECTIFICATION of the inaccurate data processed by TIMUB SOFTWARE.
• Right to request the DELETE of the data when, among other reasons, the data is no longer necessary for the purposes that were collected by TIMUB SOFTWARE.
• In certain circumstances, the LIMITATION OF THE DATA PROCESS may be requested, in which case TIMUB SOFTWARE will only keep them for the exercise or defense of claims.
• Right of OPPOSITION to the data processing in certain circumstances.
• Right to PORTABILITY of the data in certain circumstances.

8. Security

In order to safeguard the security of the personal data of the Interested Parties, it is reported that TIMUB SOFTWARE has adopted all the technical and organizational measures necessary to guarantee the security of the personal data supplied.

All this to avoid its alteration, loss, and/or unauthorized process or access, as required by the regulations, although absolute security does not exist.

9. Updating of personal data

For the updated maintenance of the personal data of the Interested Party, he/she has the possibility of modifying or rectifying them through his/her user profile or by contacting TIMUB SOFTWARE.

10. Confidentiality

It is also reported that the data of the Interested Parties will be processed with the utmost care and confidentiality by all personnel involved in any of the data process phases.

11. Cookies

At present, TIMUB SOFTWARE in its app version does not use data storage and recovery devices on users' devices that are not of a technical nature for the sole purpose of transmitting a communication over a network of electronic communications or, insofar as it is strictly necessary, for the provision of the Timub service expressly requested by the interested party.

In the event that TIMUB SOFTWARE is to use these data storage and retrieval devices in the future, clear and complete information will be provided about them, and the consent of the Interested Party will be obtained through the use of the appropriate parameters of the Timub application.

TIMUB SOFTWARE, in the web version of Timub, uses cookies in accordance with the provisions of the Cookies Policy.

12. Data Processing as a Data Processor

If you have registered as an Administrator in Timub to provide account management services and advertising on TikTok to Brands, using our tool, TIMUB SOFTWARE has, in accordance with the provisions of the regulations of data protection, the consideration of Data Processor, since you will be able to have access to personal data on behalf of the Brand that you manage as Administrator and following your instructions.

12.1. Purpose of the processing order

By hiring the services of Timub, TIMUB SOFTWARE is enabled to process on behalf of the Administrator, the personal data necessary to provide Timub services, consisting of the management of TikTok accounts and online advertising of the Brands indicated by the Administrator.

The data processing will consist of the possibility of accessing the information related to the contacts of the Brand managed by the Administrator in the different social networks in which the Brand is registered using Timub.

12.2. Duration

Access to personal data that is the responsibility of the Administrator or the Brands managed by the same will occur as long as the hiring of Timub services for that specific Brand is in force. At the end of the service, for any reason, Timub must delete the personal data collected through Timub.

12.3. Security Measures

TIMUB SOFTWARE implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• The pseudonymization and encryption of personal data
• The ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services
• The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident
• A process for regularly testing, assessing and evaluating the effectiveness of technical and organizational measures for ensuring the security of the processing

12.4. Obligations of TIMUB SOFTWARE

TIMUB SOFTWARE and all its personnel are obliged to:

• Use the personal data solely for the purpose of the hired service
• Process the data in accordance with the instructions of the Administrator
• Maintain confidentiality regarding the personal data processed
• Implement appropriate security measures
• Assist the Administrator in responding to the exercise of data subject rights
• Delete or return all personal data after the end of services

12.5. Obligations of the Administrator

Corresponds to the Administrator:

• Make available to TIMUB SOFTWARE the necessary data for the provision of the hired service
• Facilitate the right of information at the time of collecting the data of the Brands
• Ensure compliance with the GDPR by TIMUB SOFTWARE
• Supervise the data process, including inspections and audits

Last updated: January 7, 2025